To understand why your email doesn't work automatically, think of your custom domain (e.g., waldorfsda.org) as a Street Address.
The Website (The House): When someone types your domain into a browser, they are driving to your address to look at your house. Frame built the house, and we keep the lights on.
The Email (The Mailbox): When someone sends an email to that domain, they are trying to put a letter in your mailbox.
Frame builds the house, but we do not provide the mailbox or the mail delivery service. To get email, you need to sign up with a dedicated "Mailbox Provider" (Email Host) and then tell us where they are located.
Keep in mind that there is a difference between website hosting (Frame) and email hosting (Mailbox).
Since Frame doesn't host email, you need to sign up for a service that does. The two industry standards are:
Google Workspace (Recommended): This gives you Gmail, Google Drive, and Docs using your custom domain.
TIp: As a church or non-profit, you may qualify for Google for Nonprofits, which provides Google Workspace for free.
Microsoft 365: This gives you Outlook, Word, and Excel using your custom domain.
Once you have chosen a provider and created your account with them, they will ask you to "Verify your domain" and "Setup MX Records."