A security incident may include:
Unexpected content changes
Unauthorized posts or pages
Suspicious redirects
Unknown administrator accounts
Malware warnings in browsers
Login issues despite correct credentials
Spam emails being sent from your domain
Step 1: Immediately Report the Incident
Contact the Frame Support Team Immediately.
Phone Number:
Email Address:
Include:
Your website address
A brief description of what you are seeing
When you first noticed the issue
Do not attempt to fix it yourself unless instructed. Early reporting helps protect your site.
Step 2: Change Your Password
As a precaution:
Change your WordPress password immediately
Use a strong, unique password
If you use the same password elsewhere, change it there too
If other administrators have access, ask them to change their passwords as well.
Step 3: Do Not Make Major Changes
Avoid:
Deleting content
Removing users
Installing new plugins
Restoring backups on your own
Making large changes can make it harder to investigate the issue.
What Happens Next?
Once reported, the platform team may:
Review site activity
Check for unauthorized access
Restore a clean backup if necessary
Secure the site
You will be notified if further action is required.
How to Reduce Future Risk
Use strong, unique passwords
Store passwords in a secure password manager
Limit user access by assigning roles carefully
Report unusual activity quickly
A centralized multi-factor authentication (MFA) solution is planned for future implementation to provide additional protection.