If you are suddenly unable to access your site in Frame, it may appear as though your website is down. In most cases, the site is fully online, but your IP address has simply been temporarily restricted due to repeated failed login attempts.

This is a built-in security feature designed to protect your website and the entire Frame platform from automated attacks and password guessing tools.

Your site remains safe and online during this time. Read on to understand how this security feature works, how long restrictions last, and how to prevent future lockouts while keeping your website protected.

What Is This Security Feature?

Frame automatically monitors login activity to prevent brute force attacks. These are automated attempts by bots that repeatedly try different passwords to gain access to websites.

To prevent this type of attack, Frame temporarily blocks an IP address after multiple failed login attempts within a short time frame.

This protects:

• Your website
• Other websites on the platform
• User accounts
• Sensitive data

If you are unable to access your site after unsuccessful login attempts, this is not a sign that your site has been hacked. It is a sign that the security system is working as intended.

What Triggers a Temporary Ban?

An IP address is temporarily restricted if:

• 5 unsuccessful login attempts occur within 10 minutes

This prevents automated tools from continuously guessing passwords.

How Long Does the Ban Last?

The restriction follows this schedule:

• First ban: 10 minutes
• After 5 bans within one day: 1 week (7 days)

All bans automatically lift after the set time period. No action is required in most cases.

What You May Experience

If your IP address is temporarily restricted:

• You will be unable to access any site on the Frame platform from that IP address
• Other users at different locations can still access the site
• Visitors can still view your website normally

Your website is not offline. Only your login access is temporarily limited.

Without this protection, automated tools could attempt thousands of password guesses per hour. Limiting login attempts greatly reduces the risk of unauthorized access.

This security measure protects every church and organization on the platform.

How to Avoid Triggering a Ban

To prevent temporary lockouts:

• Double-check your username and password before submitting
• Use the password reset option if you are unsure of your credentials
• Save passwords in a secure password manager
• Ensure Caps Lock is not enabled
• Wait at least 10 minutes before trying again after multiple failed attempts

Using the password reset feature is always safer than repeatedly guessing.

What to Do If You Are Temporarily Locked Out

If you believe you have triggered the restriction:

1. Stop attempting to log in.

2. Wait 10 minutes.

3. Try again using the correct credentials or password reset link.

In most cases, access restores automatically.

Getting Help

If you experience repeated bans or believe the restriction is incorrect, contact support. Find more information at this article.

Please provide:

• Your current IP address (you can find it at whatismyipaddress.com)
• The approximate time you were locked out
• Your site URL
• The username you are attempting to use

This allows the support team to assist you more efficiently.

Frequently Asked Questions