We are here to help you and your organization and there are some steps you can take when you need assistance. But we need information from you to make sure we give you personal support for your church or school.
Access Support Through Top Admin Toolbar
You can now access all of these options by accessing it through "Support" located in the top admin toolbar menu that appears when logged into your Frame website. Hoover over this option to see all of our support options:
Check Knowledge Base
Check our Knowledge Base to see if there is a solution to what you are looking for. Use keywords to search for information, e.g. domain, block, edit page, featured image, catalog, bulletin, calendar.
Use Need Help Chat
Use the orange Need Help button available from your editing dashboard to ask a question. Try to provide as much detail about what you are trying to do or what question you have.
Send Details to Support Team
If you need further assistance, you can contact our support team by clicking the Support in the admin toolbar on your Frame website.
Selecting Email Support will open up your default email client on your device and start an email message to Frame support at support@adventistconnect.com.
Please send a detailed email about the questions you have and include:
Your Name
Your Phone Number
Your Email Address
Name of the Church or School
Website URL
Detailed message with your inquiry
Screenshots and step-by-step actions your took are extremely helpful
Please include information about the error in your email: If you have questions or see errors on your website please include the specific page on your website. What is happening on the page, what you were trying to do and screenshots of the error if you can.
Call
Call 1-877-518-0819 to speak with a Frame Support agent.
The hours are Monday–Thursday 9 am–12 pm (Pacific) and Friday 9 am–12 pm (Pacific)
If leaving a voicemail, please clearly include the above contact information. We will get back to you but the response time may be delayed. For faster response please email us.