If people you email from your church or ministry’s Google Workspace account report that your messages are landing in their spam folder, you are not alone. This guide will help you understand why this happens and show you how to resolve it for reliable communication.
Common Symptoms
Recipients find your emails in their spam or junk folder.
Important messages are missed because they are filtered as spam.
You get bounce-back errors mentioning authentication or suspicious content.
Causes
The most common cause is missing or incorrect DNS records (TXT, SPF, DKIM) in your domain’s settings. These records help email providers verify that messages from your domain are legitimate. If they are missing or misconfigured, your emails are more likely to be sent to spam.
Other causes include a newly registered domain (which may lack reputation), sending bulk or identical messages, or including attachments or links flagged as suspicious by spam filters.
Solutions
If you need help updating DNS records, see our guide on setting up a custom email service or contact Adventist Connect support.
Prevention
Keep SPF, DKIM, and DMARC records up to date in your DNS settings.
Avoid sending bulk identical emails and review your message content for words or links commonly flagged as spam.
Regularly monitor your domain reputation and check for any unusual bounce-back messages.