If visitors to your Frame website see a cookie consent or privacy notice banner when they arrive, that is expected — and required. This article explains what cookies your site uses, why the consent notice exists, and why it cannot be removed.
The cookie consent notice on your Frame website is a required legal feature. It cannot be disabled or removed. Removing it could expose your ministry to legal liability under applicable privacy regulations. We understand the banner may feel like an interruption for visitors, but it is in place to protect both your visitors and your organization.
Why the Cookie Consent Notice Is Required
Privacy regulations — most notably the General Data Protection Regulation (GDPR) in the European Union, and similar laws in California and other regions — require that websites inform visitors before storing any data on their devices, even data used only for functional purposes.
These laws apply to any website that can be accessed from those regions, which includes virtually every website on the internet — including church and school sites in North America. The location of your church or school does not determine whether these rules apply; the location of your visitors does.
The consent notice is not a choice Frame makes on your behalf — it is a legal obligation that Frame ensures is met for every site on the platform. It tells visitors what your site does — and, equally importantly, what it does not do — before they continue browsing.
What Cookies Does My Frame Site Use?
Frame is designed with visitor privacy in mind. The platform itself uses only the minimum cookies necessary to function. Here is a summary of the cookie categories:
Session Cookies | These are purely functional. They allow authorized editors and administrators to stay logged in while working on the site. They do not track visitors or collect personal data, and they expire when the browser session ends. |
Privacy-Focused Analytics | Frame collects anonymous, aggregate website analytics — such as page visit counts — to help you understand how your site is being used. This is done with a privacy-focused tool that does not use cookies and does not store any personal visitor data. No individual is identified. |
Third-Party Embeds | If your site's editors have embedded external content — such as a YouTube video, Vimeo player, or social media feed — those external services may set their own cookies when a visitor interacts with that content. Frame does not control these cookies; they are governed by those third parties' own privacy policies. |
Frame's Commitment to Visitor Privacy
By default, the Frame platform does not track individual visitors, build behavioral profiles, or sell visitor data. The platform is intentionally designed to minimize data collection while still giving site administrators useful, aggregate insight into how their site is being used.
The consent notice your visitors see reflects this honest posture so they can browse with confidence: it tells them what your site does — and, equally importantly, what it does not do.
Common Questions
Will every visitor see the consent notice?
First-time visitors will see the notice. Once a visitor acknowledges it, it will not reappear on subsequent visits from the same browser.
Can I change the text or appearance of the notice?
The notice is managed at the platform level. If you have specific questions about its content, please contact Frame support.
Does having this notice mean my site is doing something wrong?
Not at all. The consent notice is standard on any properly managed website today. It is a sign that your site is operating responsibly and in compliance with applicable privacy laws.
What if a visitor declines cookies?
Since Frame's core cookies are strictly functional — not for tracking or advertising — declining through the consent interface does not meaningfully change how the site works for most visitors.
Can I remove or disable the consent notice?
No. The consent notice is a required feature of the Frame platform and cannot be removed or disabled by site administrators. It is in place to protect both your visitors and your organization.