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Troubleshooting & Support

When to Contact Support

How to reach your Frame support team.

Updated 3 hours ago

We are here to help you and your organization and there are some steps you can take when you need assistance. But we need information from you to make sure we give you personal support for your church or school.

  • Check our Knowledge Base https://support.adventistconnect.org to see if there is a solution to what you are looking for. This site uses keywords in the search e.g. domain, block, edit page, featured image, catalog.

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  • If you are needing further assistance the please send a detailed email about the questions you have and include:
    Your Name
    Your Phone Number
    Your Email Address
    Name of the Church or School
    Website of Church or School

  • You can send an email to support@adventistconnect.com and a support team member will be in touch.

  • You can also call us at 877-518-0819 to speak with an agent. The hours are 9:00am - 12:00pm Monday - Thursday PT and Friday 9:00 am - 12:00pm PT

When reaching out by phone please also clearly include the above contact information and leave a voicemail message. We will get back to you but the response time may be delayed. For faster response please email us.

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